Frequently Asked Questions

MHI Connect is a platform that helps people find support, connect with peer supporters, access resources, and learn how to support others. 

If you have been provided with the access QR code for your organization, then you can use the app.

Downloading the app is the first step. Then explore the two buttons to learn more about what is available to you. You are not required to disclose who you are or what you are accessing and there are no personal trackers in the app. Use is anonymous. 

Peer support is social and emotional support provided by trained individuals who draw on their lived experience to offer validation, empathy and hope. 

Peer supporters are trained individuals who use their lived experience to provide empathy, understanding, and hope. They are in a place of wellbeing and offer support to others experiencing life stressors, mental health challenges, or substance use concerns.

No. Peer supporters are not therapists or counselors. 

A peer supporter can listen, share understanding, offer encouragement, and help you explore available resources and support options.

Once you have downloaded the app, you can click on the Find Support button. Not only will there be emergency contact options, but there will be other support options, community supports or EFAPs. An important option is Connect 

Your request is sent anonymously to the peer support team, and a peer supporter will respond as soon as possible.

Response times vary by organization and may differ depending on peer supporter availability. If you need immediate support, contact 911 for emergencies or 988 for urgent mental health and suicide crisis support. Both are accessible directly through the app.

Yes. You can request support whenever you need it.

No. You decide what and how much to share. Personal details are not required and will not be recorded.

No. You can request support without sharing your name.

Yes. Your request is shared anonymously with the peer support team.

Yes. Conversations are kept private and confidential. Your peer supporter will tell you of any limitations to that confidentiality when you first connect.

Only de-identified information about your interaction is captured. The app does not have any personal tracking information. 

The Learn to Support button gives you access to simple tools and resources to help you support someone who may be struggling. This my include e-learning training or organization provided resources.